Privacy
Policy
General
The
internet is a helpful utensil. It has the ability to change the way we live and
the way we communicate and obtain personal information. It is important to
Domestic Freight Express (‘DFE’, ‘we’ or ‘us’), to help our customers retain
their privacy when we engage into business with them.
The
personal information you share with us is important. DFE monitors various
principals in accordance with worldwide practice for customer privacy and data
protection to protect your privacy.
Your
decision about your personal information and how we look after your
information. The DFE consolidates all related bodies corporate and controlled
entities.
To
obtain a copy of this policy, you can contact us for a copy or print directly
from this page using your browser.
Collection of Personal
Information by Us
“Personal
information” is defined under the Privacy
Act 1988 (Cth) as information about an individual which, when combined with
other information (which may not be controlled by the same entity), identifies
an individual or renders the individual reasonably identifiable.
When
accessing our Website, certain information submitted by you may be retained by
DFE. Submission of information will be transmitted to us via email, which in
turn may be collected by a 3rd party. In addition, some of your contact details
may be stored in a database online. The nature of personal information
collected and stored by DFE is dependent on the types of services utilised and
the personal information provided by you.
Personal
information which you provide may include (and is not limited to) your name,
contact details, financial information and other personal information when
seeking to apply to use our services (which may be provided directly to us).
Personal information may be given by you in a variety of circumstances
including (but not limited to) circumstances where you request information from
DFE or when you make contact with DFE. Further, if you are an existing customer,
we will be able to view your personal information through our software
application and hardware utilised by you as part of our services.
Orders
If you purchase
our services, we will request certain personally identifiable Information from
you on our order form. You must provide this contact information (such as your
name, telephone number, email and shipping address) and financial information
(such as a credit card number, the expiration date and the 3-digit security
code or other banking details).
This
information is used by us for billing purposes and to fill your orders. If we
have trouble processing an order, we will use this information to contact you.
Uses and Sharing
When you sign up with us
with your contact information, we use this information to provide you with our
service and products. For our convenience, we save your personal information
for future services that you may need us to provide.
DFE does not
rent, trade, or share Personal Information with third parties except to provide
products or services you’ve requested or when we have your permission or under
the following circumstances.
We provide
Non-Personal Information to interested third-parties for the purpose of
understanding the usage patterns for certain content, services, advertisements,
promotions, and/or functionality of the Website.
To any entity,
court or government body where we are obliged under law to disclose such
information.
To any person or
entity which at the time of providing us with the personal information we have
disclosed to you that we will provide that information to the named person or
entity.
We may also
seek to obtain personal or other information from some or all of the above so
as to allow us to provide our products and services to you. We obtain this
personal and other information from third parties under the assumption that you
have made that third party aware of the intended purposes of us collecting,
using and disclosing the personal or other information and that the third party
has been made aware of your referral to us of them. It will be your
responsibility to ensure that you have made the above disclosure to the
relevant third party.
Keep in mind
that any personal information, or comment that you voluntarily disclose on the
Website, for example on comment pages, or on the blog forums, become publicly
available. Your account name is displayed to other Users when you send and/or
post messages through the Website. Please note that any comment or other
content you post or send to the Website becomes published content and is not
considered personally identifiable information subject to this Privacy Policy.
Choice to/Opt-out
We
will provide you the opportunity to “opt-out” of having your personal
identifiable information used for certain purpose, when we ask for this
information. If you no longer wish to use our services and products, you may
‘opt-out’ of receiving them by communication or by contacting us.
You
will be notified when your personal information is collected by any third party
that is not our agent/service provider, so that you can make an informed choice
as to whether or not to share your information with that party.
Accessing Your Personal Information
You
may request to update, delete or access your personal information by contacting
our privacy officer. You may be required to verify your identity, or we may
require you to provide us with additional information about your request.
Should we be permitted by law, we may refuse your request. Should we refuse a
request, we will provide you with our reasons for doing so.
In
the event you seek to update the personal information held by us and there is a
dispute regarding any of the personal information, we will make a note of the
particulars of the dispute on the personal information provided by you to us.
In the event that you have created an account with DFE using our website, you
are able to login to your account and view and/or update the personal
information provided to us by you.
Should
you make a request for us to delete your personal information, please be
advised that we may not be obliged to do so or be able to do so, especially in
circumstances where your file holds personal information about other
customers/clients of DFE.
DFE
reserves its right to charge you a reasonable administrative fee when
considering your request.
Information Security
DFE has taken
strong measures to protect your personal information and to ensure that your
decision for its intended use are respected. Unless you have given us instructions
to share your personal information, your information will not be shared outside
of its intended of use.
At DFE, data
is stored in password-controlled servers with limited access. Your data may be
stored and processed in Australia or any other country where DFE, its
subsidiaries, affiliates or agents are located.
Website Security and
Privacy
Our company is
committed to preserving your trust, values your security and recognises the
sensitivity of your own data. DFE’s site security and privacy articulation may
apply to administrations offered by DFE on websites facilitated by third
parties.
We will take
care of any concerns you ensure to guard, treat and use information you provide
us appropriately. This privacy policy applies to the website available at www.dfegroup.com.au
and it does not affect information collected offline.
The security of
your personal information is important to us.
Visit Information
Visiting our
website requires the collection of general and personal information. The
collection of such information may be executed by our third party contractors
which collect information regarding your visit to website and includes the
pages you accessed, the information downloaded, the date and time of your visit
and your server address. Such information is collected for statistical purposes
and assists us in keeping up the quality of our website and its convenience for
our users.
International
Users
If you are
accessing the Website from the European Union, Asia or New Zealand or any other
region with laws or regulations that govern the collection of personal data or
information, its use and disclosure which are different to Australian laws or
our privacy policy as incorporated in our terms of use, then in that event, we
wish to advise that by your use of the Website you will be transferring your
personal information into Australia and that you consent to such transfer.
Your connection
to the Website will be through Australian servers and all personal and general
information collected by us will be processed within Australia where DFE
servers and internal systems are located.
Changes to this Privacy
Policy
DFE
may update this policy at any time in its sole discretion and without prior
notice. We will strive to notify you about significant changes in the way we
treat Personal Information by sending a notice to the primary email address
specified in your DFE account and/or by placing a notice on the Website.
Cookies
A
cookie is a computer file containing certain information about your use of our
website sent by your computer to us with each request. Cookies used by us
and/or associated third parties may identify individual users.
Cookies
allow information to be stored on your computer and to be held on your
browser’s memory. Most cookies either have an expiry date or cease to exist
when you exist the Website and quite your browser.
We
use cookies so as to improve the functionality of the Website. Should you
decide to reject our cookies some features of our website might cause errors
and the functionality of our website will be reduced. Most internet browsers
allow users to set the browser either to allow cookies or to reject them or to
notify the user when a cookie is being used. It is important to note that our
cookies do not hack into your computer so as to seek and retain other personal
information stored on your computer nor do they contain any viruses.
How to Contact Us
If for some reason you
believe DFE has not adhere to these principles, please notify and we will do
our best to determine and correct the problem promptly. Upon receipt of your
complaint will reasonably attempt to deal with your complaint. Should you be of
the view that our attempted resolution of complaint was not reasonable, you may
refer your matter to the Office of the Federal Privacy Commissioner at website:
www.privacy.gov.au or telephone 1300 363 992.
11.
Effective Date
This
Privacy Policy was last modified in September 2016.
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See more at: https://www.dfegroup.com.au/